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Monday, December 18, 2017

How to Communicate with Diplomacy and Tact

Monday, December 18, 2017
08:30 AM - 04:00 PM

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Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same effective communication skills - also known as "soft skills" - at this new interpersonal skills training seminar.

By improving your emotional intelligence and interpersonal communication skills, or "people management skills", you'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict. After completing this 2-day interpersonal skills training program, you'll improve your professional communication skills and be able to say anything to anyone in ways that influence outcomes and create cooperation.
 

 

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Location

PNC Center
20 Stanwix Street, 5th Floor
Pittsburgh, Pennsylvania 15222
United States
(412) 471-3500

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Who Should Attend

Professionals at all levels who want to build confidence, credibility, and interpersonal communication skills to create powerful relationships.
 

Outline

Module 1 
Recognize the Importance of Attitude and Image
 
Module 2
Increase Credibility Through Your Words and Actions
 
Module 3
Think On Your Feet (and keep your foot out of your mouth)
 
Module 4
Build Rapport and Strengthen Your Relationships
 
Module 5
Cultivate Power Without Being Intimidating
 
 
 
 

Credits

1.4 CEUs
 
 

Accreditations

Accrediting Council for Continuing Education & Training
1.4 CEU’s – 2-day course (8 hours/day)

National Association of State Boards of Accountancy (NASBA)
15.6 CPE’s – 2-day course (8 hours/day)

Project Management Institute (PMI)
14 Leadership PDU’s – 2-day course (8 hours/day)

The American Institute of Architects (AIA)
14 LU’s – 2-day course (8 hours/day)

 
 

20 Stanwix Street Suite 503, Pittsburgh, PA 15222, US
P:(412) 471-3500

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Dale Carnegie of Pennsylvania offers workplace training throughout the state, including leadership, management & executive training programs in Pittsburgh.
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